TPG Community

alanyang · ‎21-09-2024

Hi there, As per subject, I've been on my Pay As You Go plan for years, mainly using it to receive calls, so $1/m is reasonable. Just got an email on Fri that it's changing in Nov to a $15/m PAYG plan which is not what I need and way over my budget. I currently has $3 refunded credit and nearly $10 prepaid balance in my account, I want to close my account and get these refunded to my bank account. Please let us know how I can proceed with this? Thanks

alanyang · ‎27-05-2024

Hi @Anonymous , I'm having exactly the same issue as Alex. Please rectify and refund me. Have PMed you. Thanks

alanyang · ‎27-05-2024

Hi Alex, Just wondering how you go with this in the end? I'm having the exact same issue and hoping TPG can fix/reimburse/refund properly! Thanks

alanyang · ‎22-12-2018

Thanks a lot @Riezl. It's gone up to 13-14 Mbps now, and the obvious lag when opening any image heavy website is gone.

alanyang · ‎21-12-2018

Hi there, I found that since the last line fault due to some construction worker broke the line near our local switch, my internet speed has dropped from 15-16Mbps to 8-9Mbps max, most of time less. Can you please do something to optimize/tune up the speed from your end? My account ID is xxxxx Thanks

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About alanyang

Received email that My $1/m Pay As You Go plan is changing to $15/m, want to cancel and get refund o...

Re: Call Catcher charging me to disable a service I never requested.

Re: Call Catcher charging me to disable a service I never requested.

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