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Slow ADSL2+ speeds

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Level 1a

Hi there,

 

I found that since the last line fault due to some construction worker broke the line near our local switch, my internet speed has dropped from 15-16Mbps to 8-9Mbps max, most of time less.

 

Can you please do something to optimize/tune up the speed from your end?

My account ID is xxxxx

 

Thanks

2 REPLIES 2
Moderator

Hi @alanyang,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and we are not detecting any fault on the line or network.

 

We have made line adjustments and you now check if the speed has improved.

 

Should you need further assistance, please let us know so we can have a specialist contact you. Thank you.

Highlighted
Level 1a

Thanks a lot @Riezl. It's gone up to 13-14 Mbps now, and the obvious lag when opening any image heavy website is gone.