Hi there, I understand how frustrating it can be when your modem struggles to keep up with modern demands. Since you're on an NBN Broadband Unlimited Superfast contract with FTTP, it's definitely time to choiceADVANTAGES consider an upgrade. You can request a replacement modem through TPG. They usually offer the TP-Link Archer VR1600v or TP-Link VX220-G2V for FTTP connections. If you prefer to buy your own, make sure it supports PPPoE connection types with VLAN tagging and has Gigabit Ethernet ports for optimal performance.  ... View more

We'll help get a new modem out your way, @joan598martin! Send through a private message and we'll check it out. ... View more

This is the worst experience ever, for anyone reading, DO NOT trust TPG help. Sequence of incidents: Activate Roaming and paid 500 AUD as security deposit in 2018. Fast forward to 2024, my credit card expired so I tried to change it on their website. The website said that my account has "moved to novus" Contact the community and _Kate responds PM _Kate and she tries to verfiy my account and tells me that my service is disconnected as the payments weren't made. Told her that if my service was disconnected then why weren't the 500 AUD (or the balance) refunded because I was on a 1$ per month plan and had paid every month on top so the 500 was definitely not consumed as I didn't use the mobile for anything but receiving OTP messages from banks. Also told her that my service is still working because I still get the "Welcome to HK" messages (that's where I'm living), which means it isn't disconnected. I even asked _Kate why did they disconnect when they could have taken the 1$ per month payment from the 500 deposit (it's been only 6 months, so 6$) but no response. _Kate doesn't provide any answers but transferred to tech and asked me to call customer care from overseas. Tech asks for a screenshot of the messages last week. I provide the screenshot and AGAIN ask why the 500 AUD wasn't refunded NO REPLY This morning, my TPG service is disconnected.   So instead of helping me out and answering my questions, they just keep the money, disconnect the services and don't even advise me on ANYTHING!   Worst Support EVER! ... View more

@suzie111 wrote: Hello, As of 8pm we have lost connection to the Internet on all devices. Hello @suzie111, I'm sorry to hear that you're experiencing this issue. Please try rebooting your modem and router, and check if there are any service outages in your area. If the problem persists, contact your Internet Service Provider (ISP) for further assistance. Best Regards, Thomas Brown ... View more

We'll check it out, @trinhthao    Please send me a PM. ... View more

Drift Boss You will have to control your car to slide through tight corners, avoid obstacles and collect coins to unlock new cars. ... View more

Hey @skozzy, we'll help your friend get rid of that recorded message before he makes calls.   If he can send us a message on one of our Social Media platforms, we'll be able to grab his details and get it sorted without the need for a call. Our pages are linked below.   TPG | Facebook TPG | X TPG | Instagram ... View more

Let's make sure you can use your landline service when you need it, @ange3144.   Send me a PM here and we'll help get things back up and running. ... View more

Hey @coolblizz, we're keen to take a deeper look into what's happening with your connection and put an end to the dropouts.   Send me a PM and we'll check it out. ... View more

HI! I made an account here to help those that found this post through google and have had this issue from other ISP's or other routers. If you are getting the behaviour mentioned in this thread where you get the speeds you should be getting after upgrading your plan by plugging your device directly into your NBN box but NOT when your router is plugged into your NBN box YOU NEED TO FACTORY RESET YOUR ROUTER FROM THE BACK BY PUTTING A PIN IN THE FACTORY RESET HOLE FOR 30 SECONDS (depends on router check manual).   I know it's annoying to have to re-do all your port forwarding and other settings but this worked for me. Fingers crossed so you dont have to go out and buy new networking hardware. Ciao~ ... View more

Hey @chaloum, our Hardware Team have confirmed that is the most recent firmware version for the VX220-G2v modem 😊 ... View more

We can take a look at what's happening, @MAmavisca.   Send me a PM here and we'll have a chat. ... View more

Nope still no internet and its a couple days off being a month now. Tpg just keeps saying they will txt me when they are sending a technician out, the first appointment the technician cancelled and i received a txt at roughly 5pm saying it was cancelled, the 2nd just no one showed up at all and no txt or anything and now TPG called last week saying they'd txt me a new appointment date and I've heard nothing since no txt for appointment NOTHING. it's getting beyond a joke at this stage, and is costing me money and clients for my small business and the fact I've had to go up to a more expensive phone plane to try and accommodate my families needs via hotspoting devices and things. ... View more

We've recently changed the mobile plans we offer, which is why you're seeing a different phone bill.   If you send me a PM here, we can take a look at your account and have a chat about what's changed. ... View more

Hey @djmulls888, we'd like to get our Techs on the case to take a deeper look into what's happening with your 5GHz network.   Send me a PM here and we'll chat some more. ... View more

We'll check out what's happening with your connection, @David_Greenleaf.   Send me a PM and we'll get things running like they should be. ... View more

Since your modem is 8 years old, you could potentially see an improvement in your performance if you upgrade your modem.   If you send me a PM here, we can bring up your account and check out your options. ... View more

Hey @bkim2212, we'll take a look at this for you and confirm if we can get a refund organised. Send me a PM here, let's get things sorted. ... View more

Hi @nitinsharma1979,   Have you tried logging with a browser? If you're still not able to log in, send me a private message.   How do I private message (PM) in the community - TPG Community ... View more

Hey @pertuan, how about we check what speeds your NBN line is capable of so you know for sure if a plan change will be worth it? Send me a PM here and we'll grab some details to take a look. ... View more

Hey @tracey345, now that your TPG email has been moved over to The Messaging Company, we suggest getting in touch with them for support.   You can reach out by giving them a call on 07 3497 3566, or heading to the link below.   The Messaging Company | Contact Us ... View more

We can help out right here, @Bitzer.   If you send me a private message here, we can take a look at your accounts and get this all sorted. ... View more

I did, but not sure where to see the reply.   ... View more

@Milnea if you click on my profile, you should see a button that says "Send a message". You can check out the link below for the steps.   How do I private message (PM) in the community? ... View more

We can help get your firmware updated, @Ogagne.   Send me a PM here and we'll grab some details from you. ... View more

Thank you.  Worth a try.  Do you have a link to a suitable firmware as tp-link do not show any downloads for this model on their website. ... View more

Hey @Dreytac, we'll take a look at what's happening with your internet connection and make sure you're seeing stability.   Send me a PM here and we'll have a chat. ... View more

Thanks @kate_ and I hope they like the idea 😃 ... View more

Let's check out what's happening with your payment, @wolfgramm.   Send me a PM and we'll take a look. ... View more