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Esim not showing correct number

jacks770
Level 2

I bought a pre paid plan and decided to go with an esim, I ported the number successfully and on my tpg account it says my number is correct (the one I ported), However, when i downloaded the esim it has given me a different number, I have done three eswim swaps, each times it just gives me a different number except the one on my tpg account. I have tried changing the number manually in the iphone settings with two different methods that tpg said to use, yet nothing has worked. I can't get a new number as my current one is tied to a lot of verifications that I would not be able to use

3 REPLIES 3
kate_
Moderator

Let's make sure you've got the correct number on your phone, @jacks770.

 

So we can take a deeper look into what's happening, send me a PM here.

trinhthao
Level 2

Hi mod, my esim is having the same issue. Please assist me with it. 

Thank you,

adib_rahmang
Moderator

We'll check it out, @trinhthao 

 

Please send me a PM.