Hi there,   My parents received an email to update their payment details for billing but when we tried logging into their account, the SMS verification code was going to my dad's old mobile number. We obviously now can't get in to update that let alone their billing details.     ... View more

Rose Bay, Sydney area: We’ve had no nbn connection at all on Sunday. NBN Network Status page showed nothing wrong as did TPG Service Status page. It wasn’t until late yesterday morning (20/03) that NBN posted “ Network degradation may impact your connection” And that they’re investigating but it’s now been over 48 hours with no stable internet. NBN box keeps trying to stabilise and my modem router occasionally says it’s connected but drops out almost immediately. Really frustrating. ... View more