@nicaoz wrote: Hi there,   My parents received an email to update their payment details for billing but when we tried logging into their account, the SMS verification code was going to my dad's old mobile number. We obviously now can't get in to update that let alone their billing details.     Hello @nicaoz, We tried logging into my parents' account to update their payment details, but the SMS verification code is being sent to my dad's old mobile number. We can't access the account or update the billing details. Can you help us resolve this issue?  Thank you! ... View more

Hi @nicaoz , welcome to TPG Community!   We'd like to have a closer look at the details of this network degradation report from NBN Co. Could you send us your NBN account details via private message?   Thanks, Aubrey  ... View more