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No internet connection for days now

nicaoz
Level 2
Rose Bay, Sydney area:
We’ve had no nbn connection at all on Sunday.
NBN Network Status page showed nothing wrong as did TPG Service Status page.
It wasn’t until late yesterday morning (20/03) that NBN posted
“ Network degradation may impact your connection”
And that they’re investigating but it’s now been over 48 hours with no stable internet.
NBN box keeps trying to stabilise and my modem router occasionally says it’s connected but drops out almost immediately.
Really frustrating.

1 REPLY 1
Aubrey
Moderator

Hi @nicaoz , welcome to TPG Community!

 

We'd like to have a closer look at the details of this network degradation report from NBN Co. Could you send us your NBN account details via private message?

 

Thanks,

Aubrey