Today being the worst so far, but seems like im getting a lot of disconnections, im regularly getting kicked out of online games, steam is disconnecting and reconnecting. ADSL was so much more superior with uptime then NBN. But while I have good speed with 100/40 it feels slow cause of the drop outs. No matter when I look at the service status page NBN is always showing something having a problem. I so much want the good old days (ADSL) where I can get years online without a drop out, not hours or days. ... View more

When I try to connect to my mobile phone page from the TPG website I am shown a page that shows there was a problem and try agin later, then I am logged out and need to log back in again, only for the same error to boot me off. I saw an email with a plan upgrade I wanted to get but can not join the webpage to look into it or activate it.   I have had this error now for a few weeks since I got the advert from TPG to upgrade from my current plan to a $20 plan with 25gb of data. I want to review the pro's and con's but can not access it at all   ... View more

Started about 2 days ago, my internet appears to regularly disconnect and reconnect, some times it seems like every 10 minutes and other time much longer. I have powered off then on both the NBN HFC modem and the TPG Router and that doesnt help. Apps, Games, Music streaming, Youtube, and online TV all disconnect together then moments later reconnect. Also connections to US seem to buffer a lot, frustrating in game where you need the best connection Can someone at TPG please ask a tech person to check on my connection. Then send me a text message with some results?   ... View more

Why am I getting text messages about having $0 ballance on a Prepaid Plan. I have 7.7gb of my 8gb left, I have $545 of my $550 calls (what a nice scam these value ratings are for mobile calls rates). As for money ballance there is $17 there and has been at that level since the transfer to this current plan.   ... View more

So the small 30mb webspace I used since the start of TPG has closed, and now the email closing too, does this mean my monthly bill will reduce ? And have you read the terms on the email company ... F.O. will they get all that personal info from me in this day and age where data is leaked at a high rate. TPG please tell me you are going to reduce prices on your products now that you are reducing the services offered.   ... View more

My small 30mb space for homepage at users.tpg.com.au will not let me upload a file, I can delete a file I know it will fit in the space left over as I added only a few characters to the HMTL file I edited The error I get is: The requested URL was rejected. Please consult with your administrator. Your support ID is 48f04bf1-a7dd-40f1-9ae2-81a4fbcbbea8   What is this telling me ... View more

Recently NBN did some service work in my area and since then I have packet loss and poor connections to the games i play, huge lag and disconnects. The first NBN work was on the 6th, I had a notification more NBN work on the 16th and surprising the connections even worse now. There is more service work due on the 20th I am afraid to lose my internet after that. I am running a WinMTR trace from my home to TPG and just 1 hop I have 16% packet loss. Please can someone work out why after years I suddenly have horrible internet, I also recieved a new modem when my old one died, so I assume this modem is not faulty. I left it running and its dropped to 12 % loss, but its still destroying the connection to the games. This needs fixing. WinMTR Statistics WinMTR statistics   Host % Sent Recv Best Avrg Wrst Last 192-168-1-1.tpgi.com.au 1 5976 5973 0 0 37 0 10-20-25-21.tpgi.com.au 12 4130 3654 4 10 55 9   ... View more

I had a new modem posted out to me cause my old modem become faulty Old modem is VR 1600v New modem is VX 220-G2v My old modem has my home phone programmed in, the new modem does not. The new modem has a default login as tpg_acs@tpg_acs, so I changed that to the login I use on the TPG Website to access my account, that did not seem to help, the phone is still not working, nor is my number showing up when I click on the phone icon on the modem setup page.   Can someone give me instructions of the steps needed to configure the phone to work. I did ask support before the modem was shipped if it would be configured for plug and play, seems like that step was missed. What I remember was my old modem if it was Factory Reset it would boot using tpg_acs@tpg_acs and then auto update with my correct login details, this new modem doesnt do that, so it is why I put in my account login info myself.   I dont use the home phone much, but im paying for it so may as well have it working.   ... View more

There no other forum group about mobiles to post to, so doing it here. I would like to know if TPG can help protect the community more from SMS Scams and even Phone Call Scams similar to what Telstra claim they are doing. Text Message comming in from a name like AFTERPAY but not displaying a phone number, I believe TPG should intercept ALL text messages and add a phone number to the title, or replace the message caller with the phone number. My wife and I just got a text message from AFTERPAY, we do not use it nor have we signed up, AFTERPAY is also not on our contact list so these should/must display the phone number. Or give us account setting options to block any text message that does not display a phone number. As for phone calls from scamers, if a single number is calling multiple people in a short time frame then think about flagging the call or blocking it, or sending a follow up text message to us informing us that caller from "phone number 123456789"  has made X-Number of calls in the past 30 minutes and might be a scam. Something better needs to be done, Telco's are making a huge profit from these scammer using the service, and too many are getting their lives ruined from it. ... View more

Why do I get emails with invoices to pay for my or my wifes mobile services now, you guys have my credit card details. Did the change to VM4 break something ?. My recent invoice says I owe $16.99 but when I go to the VM4 account page it sdays $0.00 oweing. Everything is supposed to be automatic. Do I pay more on top of what I already do or ignor the invoice. ... View more

I have been paying the top tier price for my internet since NBN has been availble here, not only that but many years prior with TPG on ADSL, there are plans lower in price with the same speeds then I currently pay yet I am being asked now to pay more to keep what I have. I think someone at TPG needs to review which customers they want to rip off. I want to keep my 40mb Up speed and I do not want to pay $10 more for it, TPG can take my homephone away from my plan instead. I was recently offered 200mb down I and I knocked that back cause it has a much slow upload speed, I need my upload speeds for the times I put videos on Youtube, which is not often, but enough for it to bother me having my uploads capped at 20mb/sec TPG im not happy. Go back to the drawing board ... View more

If you have changed your home plan to a small buisness plan just to get the static IP I would like to hear how the change over went. Was their any issue, down time, problems after or any other issues since the change. Was it a simple account change online or did you have to deal with customer support over and over. And what about the IP, did you have a choice which one you get, can you change it yourself if it is one that has been used for online fraud (I have had this issue on my dynamic IP where my online banking was stopped cause an IP allocated to me was listed as bad). Also did the change over effect anything with speeds or maybe with your other tpg services like mobile plans. Thanks ... View more

When I first got NBN via the HFC network it was faultless and for a very long time I had zero complaints, I could stay online with the same IP for weeks or months. But over the past few months I am regularly be disconnected for a short time, and each time that happens I get a new IP address. I volunteer my time as a Game Admin for my favourite game and with a number of programs I have to use each requires 2 factor Auth each time my IP changes, at present I can be relogging in on a website or program and using my phone to do this 2 factor Auth more then 20x a day, it is wasting my time. So I am asking for TPG Techs to find out where the problem is, could it my my connection, could it be the TPG supplied modem or the NBN box. Most devices in my house are on LAN cables and the rest on Wifi, all these devices lose access to the internet so less inclined to think it's anything after the modem at least. ... View more

My home nbn internet has not been working all day, I did manage to once contact support but since then no one is answering. The service status page says there is not issue, not past 24 hour issues and no planned outages for Strathpine. Please what the hell is happening. Progressively over the past 3 weeks I have been getting drop outs, and now a whole day without the internet, I dont want to pay for something I am not receiving. I need regular updates or someone to come fix it, not a drone on the phone saying 24-48 hours and we will update you. Strathpine 4500 is the area is there any issues there or is it my internet, the people next door don't seem to have any issues and they too are on HFC connection like me but with another providor.   ... View more