I am posted this to get some feedback for a friend who is not tech minded. He had a new phone he bought from China, he started getting messages about the 3G shutdown each time he tried to make a call. Eventually that New 5G phone would not make calls, he contacted TPG about financial hardship with buying a new phone, he was sent out a small push button mobile phone and a new sim, this new phone and new sim still have that same message he has to listen to before he can make a call. So I gave him my phone to use as I bought a new one, we put the sim on that phone (which i was using myself up till a few days ago), it worked fine after the 3G shutdown and passed all test and I never had that 3G message, We put his sim in that phone now he is listening to the same message before you make a call. He has contacted TPG support several times to have it fixed, they send a new sim, a new phone and still playing up. Sadly for him he has mental issues that do not give him the patients to wait in a call and he is now suffering high levels of stress. I told him to stop calling TPG and call the Communications Ombudsman and get them to sort it out. I do not think he can handle that stress either. Im am posting here to find out if others have the same issues and if it was fixed how? so I can help my friend before he could possible do something silly or harm himself.   ... View more

This is a BIG bit of news on TP Link and security flaws. TPG really need to look into this. Youtube Video https://www.youtube.com/watch?v=ZCdZaSu68Kk ... View more

I currently have a 100/40 plan with home phone with a fixed IP which I had for many years, I have been paying $110 a month and learned recently that a long time ago the same plan was being resold for $79, surprised TPG never reduced my bills. Anyhow, now I see Gigabit down and 40 up for $4 more then I am paying now, again surprised I was not offered this plan.  I would like someone to compare the details of my current plan and the gigabit plan since mine no longer shows any more. I have a fairly new TPG Router, and my NBN HFC Modem was recently replaced cause it was faulty. Will my current router still work or do I need to pay some $140 for another one if I upgrade to the gigabit plan Current Router is: Hardware Version:VX420-G2v v1 00000001 And if I do change plans how much down time will there be.   PS: Also finding this community section now is hard since it appears all linked to it have been removed from the TPG website.   ... View more

So I am getting notified the TPG is moving me to a new plan and charging me more without my permission. This is not really acceptable. If I want to pay more for something i do not fully use then that should me my choice, not a pen pushers choice. No where in the emails or text messages is options to have a plan where I do not pay more. Shutting down of 2G/3G is not my choice so I should not be punished by paying more. As it is now we never even come close to using the mobile data on our current plan, so having double the data means nothing for us, but paying more sure does impact us greatly. I want to know of my options to remain on the same price plan or less. Current Plan I pay $20 per mobile device, new plan $25 per mobile, plus the $110 a month on the internet bill, you can see TPG are digging my pockets a lot each month. I hoping being a customer for all these years means something more then an easy target. ... View more

Today being the worst so far, but seems like im getting a lot of disconnections, im regularly getting kicked out of online games, steam is disconnecting and reconnecting. ADSL was so much more superior with uptime then NBN. But while I have good speed with 100/40 it feels slow cause of the drop outs. No matter when I look at the service status page NBN is always showing something having a problem. I so much want the good old days (ADSL) where I can get years online without a drop out, not hours or days. ... View more

When I try to connect to my mobile phone page from the TPG website I am shown a page that shows there was a problem and try agin later, then I am logged out and need to log back in again, only for the same error to boot me off. I saw an email with a plan upgrade I wanted to get but can not join the webpage to look into it or activate it.   I have had this error now for a few weeks since I got the advert from TPG to upgrade from my current plan to a $20 plan with 25gb of data. I want to review the pro's and con's but can not access it at all   ... View more

Started about 2 days ago, my internet appears to regularly disconnect and reconnect, some times it seems like every 10 minutes and other time much longer. I have powered off then on both the NBN HFC modem and the TPG Router and that doesnt help. Apps, Games, Music streaming, Youtube, and online TV all disconnect together then moments later reconnect. Also connections to US seem to buffer a lot, frustrating in game where you need the best connection Can someone at TPG please ask a tech person to check on my connection. Then send me a text message with some results?   ... View more

Why am I getting text messages about having $0 ballance on a Prepaid Plan. I have 7.7gb of my 8gb left, I have $545 of my $550 calls (what a nice scam these value ratings are for mobile calls rates). As for money ballance there is $17 there and has been at that level since the transfer to this current plan.   ... View more

So the small 30mb webspace I used since the start of TPG has closed, and now the email closing too, does this mean my monthly bill will reduce ? And have you read the terms on the email company ... F.O. will they get all that personal info from me in this day and age where data is leaked at a high rate. TPG please tell me you are going to reduce prices on your products now that you are reducing the services offered.   ... View more

My small 30mb space for homepage at users.tpg.com.au will not let me upload a file, I can delete a file I know it will fit in the space left over as I added only a few characters to the HMTL file I edited The error I get is: The requested URL was rejected. Please consult with your administrator. Your support ID is 48f04bf1-a7dd-40f1-9ae2-81a4fbcbbea8   What is this telling me ... View more

Recently NBN did some service work in my area and since then I have packet loss and poor connections to the games i play, huge lag and disconnects. The first NBN work was on the 6th, I had a notification more NBN work on the 16th and surprising the connections even worse now. There is more service work due on the 20th I am afraid to lose my internet after that. I am running a WinMTR trace from my home to TPG and just 1 hop I have 16% packet loss. Please can someone work out why after years I suddenly have horrible internet, I also recieved a new modem when my old one died, so I assume this modem is not faulty. I left it running and its dropped to 12 % loss, but its still destroying the connection to the games. This needs fixing. WinMTR Statistics WinMTR statistics   Host % Sent Recv Best Avrg Wrst Last 192-168-1-1.tpgi.com.au 1 5976 5973 0 0 37 0 10-20-25-21.tpgi.com.au 12 4130 3654 4 10 55 9   ... View more

I had a new modem posted out to me cause my old modem become faulty Old modem is VR 1600v New modem is VX 220-G2v My old modem has my home phone programmed in, the new modem does not. The new modem has a default login as tpg_acs@tpg_acs, so I changed that to the login I use on the TPG Website to access my account, that did not seem to help, the phone is still not working, nor is my number showing up when I click on the phone icon on the modem setup page.   Can someone give me instructions of the steps needed to configure the phone to work. I did ask support before the modem was shipped if it would be configured for plug and play, seems like that step was missed. What I remember was my old modem if it was Factory Reset it would boot using tpg_acs@tpg_acs and then auto update with my correct login details, this new modem doesnt do that, so it is why I put in my account login info myself.   I dont use the home phone much, but im paying for it so may as well have it working.   ... View more