Compensation for NBN downtime

[Jasonqtdu]

Hi,

I got sent an sms advising that NBN will be down at 7:34pm 25th July and now it’s 10am on 26th July. I called up asking for a compensation and they said no. Is this right?

Thanks

[Riezl]

Hi @Jasonqtdu,

Welcome to TPG Community!

We'd like to better understand what happened.

Please PM us your TPG customer ID, username and address so we can pull up the account.

To send a PM, please refer to this link:

How do I private message (PM) in the community - TPG Community

[Anonymous]

Hi @Jasonqtdu ,

Thanks for sending us your details. We've seen that the recent connection issue is now being handled by our Technical Team, will pass this on to them for additional reference.

[Anonymous]

This will be subject for approval and investigation, you will be contacted by one of our Engineers when update is available.

Let me know should you require further assistance.