TPG Community

Ask, answer and talk about our products

NBN outage all day

Level 1b
My HFC Internet has been out for 9.5 hrs now.
I would like to know why and when I can expect this to be restored please.

Hi @Meganfrance ,


We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. This has been raised to NBN co. and the earlier appointment Technician visit is Saturday, 27 July 2019, 8:00 AM - 12:00 PM. Confirmation will be sent via SMS.

We apologise for any inconvenience. Let us know should you requrie further assistance.



Hi @Meganfrance,


The appointment has been booked on Saturday. We'll keep an eye on this issue further updates will be provided when it's available. Let us know how it will go.