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Compensation for NBN downtime

Level 1

I got sent an sms advising that NBN will be down at 7:34pm 25th July and now it’s 10am on 26th July. I called up asking for a compensation and they said no. Is this right?


Hi @Jasonqtdu,


Welcome to TPG Community!


We'd like to better understand what happened.


Please PM us your TPG customer ID, username and address so we can pull up the account.


To send a PM, please refer to this link:


How do I private message (PM) in the community - TPG Community


Hi @Jasonqtdu ,


Thanks for sending us your details. We've seen that the recent connection issue is now being handled by our Technical Team, will pass this on to them for additional reference.


This will be subject for approval and investigation, you will be contacted by one of our Engineers when update is available.


Let me know should you require further assistance.