I submitted a request for the cancellation of my internet service FOR 21 AUG 2023. However, to my surprise, I received an email confirmation stating that my internet had been canceled, and I was charged a $72 fee for a 30-day notice period. This mistake left me without internet access when I still required it.
My complaint revolves around two key points:
Firstly, the cancellation date was set for August 21st, which is in the future, not today.
Secondly, even if I had canceled the service today, it should have remained active until midnight. However, my internet connection was immediately disconnected upon receiving the cancellation confirmation. This abrupt disconnection resulted in significant disruption, causing me to miss an important meeting.
After contacting your team, your team created a new account for me, and charged $75 one month fee starting from 19/May.
I asked a $72 redund that I was charged for 30 days notice policy. And,
My billing period runs from May 27th to June 26th. However, the recent charge of $75 has been applied on 19 May, implying that a full month's fee has been deducted from today's date. I kindly request a refund for the 8-day difference between the billing period start date and today.
