Hi @SW , to know more about our Complaint Handling Process, you may refer to this link: https://www.tpg.com.au/complaint.php
If there's anything we can do to help you, feel free to send us a private message with your TPG customer ID, username and complete address. Please also include a brief description of your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
