No NBN Connection

kegideta
Level 2
Hi there, I am now having the issue of no connection. I have followed given instructions (reset the NBN box and even the modem) on the internet but none worked. The red light as shown keeps flashing. Hopefully get supported. Thanks!
 

 

 

1 REPLY 1
Riezl
Moderator

Hi @kegideta ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community