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Sydney Inner West outage

Level 2
Hi, anyone knows how
long does outage generally take? My internet is down since Sunday 6 AM and is still down as per NBN outage page. “An unplanned incident is affecting the network”

there is no further explanations as to when is the ETA.

Hi @LuckyLuke,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


In your case, we'd like to take a look at the status of the unplanned maintenance and check if there's an estimated time of restoration. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community