Complaint

[Janethearn31]

Complain about billing you keep adding on instead of deducting my account should’ve been zero dollars and now it is $44.90 I am not happy you keep adding on all these figures and everytime I ring it was supposed to be deductions but you somehow decide I don’t so I’m on $59 $99 plan and somehow you charge me $94.90 why

[Ahra_G]

Hi @Janethearn31, 

I've managed to locate your account and it appears that an Accounts Speciaist has handled your concern regarding the refund. 

I'll organise a call back to be made today in order to assist and check the deduction you were pertaining to. 

Regards,

Ahra_G