We understand how inconvenient to set up a new account and we apologise for what happened.
Looking into the status of your relocation request, we can see that it is now in progress and it shows that you get to keep the same account details. You will receive further updates via email once the relocation of your service is completed.
For customers who want to relocate their service, we have created this article that may help in Moving your TPG services
Let us know if we can be of further assistance.