Complimentary speedboost got disabled after moving houses

[pksrivastava]

I had complimentary speedboot of 250mbps available till August. I moved houses and the boost is gone. I had confirmed with customer support about the boost before moving but I guess they did not follow through.

[Anonymous]

Hi @pksrivastava , please be advised that the free speed boost is already forfeited once a customer processed a change of plan or relocation.

This can't be reinstated.

Let us know if you have further queries.

[pksrivastava]

I confirmed with the agent during the call for relocation that the boost was going to stay. Am disappointed with the lack of consistency.

[Anonymous]

We'll review your previous interaction with our staff as part of our ongoing effort to provide the best possible customer service and we'll be dealing with the matter internally. 

We apologise for the confusion.