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Conflicting information from TPG

hamfam98
Level 2
Hi,
We don’t have internet. I spoke to TPG this morning and was told it was a modem issue and an engineer would call me…nobody did. I called back TPG four hours later and was then told (after some more tests) it was a problem with NBN. I have since put my address details on NBN website to see if there is an NBN network problem and it’s showing no network outages. I need to know what the problem is! I have a Huawei modem and was told by one person that is the problem.
1 REPLY 1
Ahra_G
Moderator

Hi @hamfam98

 

We'd like to get more info about this, Any chance you can send your TPG account details via private message

 

Ahra_G