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Connecting phone/SIM to TPG wifi

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Level 1b

I'm trying to connect a new phone & non-TPG SIM to my TPG wifi, but I keep getting an 'IP configuration failure' message. Any suggestions?

1 REPLY 1
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Moderator

Hi @feebillus,

 

The error message " IP configuration failure" means that your router or modem may be failing to assign a proper IP address to your device.

 

Usually, this issue can be solved by simply restarting the router or modem. 

 

 If the issue persists after restarting the modem/ router, please let us know.

 

We'd be happy to arrange a call from our technical team.