Welcome to TPG Community!
We have located the account using your community details.
As per checking, your address is classified by NBN Co. as Service Class 24, which means that it is NBN HFC serviceable, all equipment has been installed and it can be remotely activated.
However, if there's no NTD or NBN Black Box, we'll need to investigate and escalate the issue to our Provisioning Team who will be coordinating the matter with NBN Co.
You will be contacted by a case manager within the day to discuss the matter.
Let us know via PM should you have a preferred contact number and time.