My connect has continously cut out for the last 2 or more months. I've contacted NBN they tell me to contact you. Can you please help with this issue!?
Below is a copy of the response NBN Co. sent me to my complaint:
Hello Nada,
Thank you for your enquiry to nbn. The reference number for your enquiry is 12687933.
We appreciate the time you have taken in contacting us regarding your service, and we sincerely apologise for any inconvenience you may be experiencing.
As your enquiry is related to a fault with your service, please contact your Retail Service Provider (RSP) directly.
Your RSP will need to lodge an incident with nbn relating to this matter. Our specialist area will work to rectify the issue and will liaise directly with your RSP to provide updates on the incident.
If your RSP has already raised an incident, we recommend that you contact them directly to follow-up on the progress of this matter.
Please note, if you currently utilise a safety critical device such as a Medical Alarm or if you are listed as Priority Assist we kindly request that you advise this to nbn directly.
If you require further information, please reply to this email quoting the above reference number and a consultant will be happy to assist you.
Hello Nada,
Thank you for your enquiry to nbn. The reference number for your enquiry is 12687933.
We appreciate the time you have taken in contacting us regarding your service, and we sincerely apologise for any inconvenience you may be experiencing.
As your enquiry is related to a fault with your service, please contact your Retail Service Provider (RSP) directly.
Your RSP will need to lodge an incident with nbn relating to this matter. Our specialist area will work to rectify the issue and will liaise directly with your RSP to provide updates on the incident.
If your RSP has already raised an incident, we recommend that you contact them directly to follow-up on the progress of this matter.
Please note, if you currently utilise a safety critical device such as a Medical Alarm or if you are listed as Priority Assist we kindly request that you advise this to nbn directly.
If you require further information, please reply to this email quoting the above reference number and a consultant will be happy to assist you.
