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Connection drop outs several times a week for the past few months.

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Level 1a

I have been experiencing connection dropouts several times a week with it happening more than a few times in a single day for the past few months now, and its at a point of extreme frustration. It's not my modem as I have replaced the Archer VR1600v that I received when I initially signed up with TPG and I'm currently using a Netgear Nighthawk D7800 so I know that isn't the issue. 

1 REPLY 1
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Moderator

Hi @moorie23 

 

Welcome to the Community!

 

We'd like to have a better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV