Connection issue

[sk2errolla]

Power on but downstream is flashing with green light and there is no light on upstream and online. It's not first time. It's really annoying.

[Aubrey]

Hi,

We'd love to get to the bottom of this. Let's run some line test on your connection and see what's causing the problem. Please send us your details like the username or customer ID via private message. 

Thanks!