Connection issues

Jaye02
Level 2
For the last 2 weeks my internet connection has been unstable, off one day working the next for a few hours. Now no matter how many times I turn the modem on and off and yes I check with nbn aswell... for the past 2 days I've had no connection whatsoever. I've lodged faults but you say nothing's wrong because when you check magically it's the same time as I get it to work for an hour. I work from home and this is beyond frustrating.
3 REPLIES 3
Angeli
Moderator

Hi @Jaye02

 

Are you able to confirm the ticket number that you got when you lodge a case via TPG App? 

 

-Angeli

Jaye02
Level 2
(12253397) ticket number
Angeli
Moderator

Hi @Jaye02

 

Kindly send me a private message with your preferred callback number and time; I'll have the assigned case engineer to call you regarding your connection issue.

 

Thanks,

Angeli