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Connection keeps dropping out Chatswood

Level 1

I had been with TPG for many years, the connection very stable. Since we had NBN line installed in the building (around end of Oct or early Nov), my ADSL2 keep dropping out. After few minutes, it will connected automaticly, but it is annonying that the connection keep dropping out.

 

 

1 REPLY 1
Moderator

Hi @longyu68,

 

Welcome to the community!

 

I apologise for the inconvenience. I was able to locate your account using your community details and ran initial test. Test result shows multiple dropouts on the line.

 

I can see that you have been in contact with one of our Technicians and this has been raised to our Engineering Team for further test and investigation.

 

Assessment may take 24hrs, we'll prioritise this updates will be provided via SMS or Phone call by one of our Engineers.

 

Let me know should you require further assistance.

 

Cheers!