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Connection keeps dropping out

Level 1

Has been happening for about 10 days now.

Connection on route drops out every 20 minutes or so.

Have changed adapters and phone lines to try to resolve the problem - unsuccessful.

Have tried changing routers to resolve the problem - unsuccessful.

Computer is connected to modem/router through LAN cable, nothing connected on WIFI.

 

Googled error messages on router's log

422018-12-25 16:16:52PPPWarningppp0 LCP down
432018-12-25 16:16:52PPPError

ppp0 LCP down

Appears to be LCP issue with TPG?

Help please.

2 REPLIES 2
Moderator

Hi @krymore,

 

Welcome to the community!

 

I was able to locate your using your community details and ran initial test, it shows multiple dropouts but no line fault were found. I would like to arrange a call from one of oour Technicians for further test and investigation.

 

Drop me your best contact number and preferred time, in case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Moderator

Hi @krymore,

 

I can see that you have been in contact with one of our Technicians and your service has been raised to our Engineering Team. Assessment may take 24hrs and updates will be provide by one of our Engineers via SMS or Phone call.

 

Let me know should you require further assistance.

 

Cheers !