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Connection maxes out at 20Mbps paying for NBN Cable 50

adriaanswan
Level 2

I am subscribed to the NBN Cable 50 plan. Until recently, my internet connection would max out in the high 40Mbps. I never got 50Mbps, but I am on HFC in an older neighbourhood, so I understand the line quality is not great.
 
However, recently, the line speed dropped significantly. I configured my USG Pro to run a scan every morning at 5 a.m. when the network should not be busy. Over the last week, my connection has maxed out at an exact 20Mbps every morning at 5 a.m.

 

After going through the forums, I found that this is a regular thing TPG does: randomly drops customers' internet speeds, then claims an engineer made an error.

 

Now I need to change ISPs to get what I pay for.

1 REPLY 1
adib_rahmang
Moderator

We'll check out what's going on, @adriaanswan.

 

Send me a private message when you get a sec.

 

How do I private message (PM) in the community - TPG Community