Connection speed is appalling just over 3mbps

[Terribleservice]

This is less than half the speed it used to be please adjust my bills accordingly or sort the speed out I believe this is intentional to try and force customers onto crappy equally unreliable nbn service

[PeterW]

Hello Terribleservice,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[sajalm]

Hi,

Thanks your help, I have fowarded your request to right department. They will contact you,

Regards,

Sajal

[Terribleservice]

I now have no servive whatsoever (again) please can you put the settings back to what they were as even though it was slow at least it was working. I also think TPG should send me a free of charge data sim for use when my broadnband screws up I'm having to buy extra data on my mobile as fallback for the continuing unreliability of my broadband