Hi @Brandonhenman
Welcome to the Community!
We tried to search for your account using your community details to no avail.
Have you received an email or SMS notification that your service has been installed?
If no, that means that the service is still not active, which explains why the service is not working.
If yes, please send me a PM with your TPG username or customer ID number to check on this further.
BasilDV
