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Get online support
Hi @fiona11 ,
Pls check this link for set up
https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856.
If you still having issue, pls private messsage me with your Customer ID/Username and contact details,
Regards,
Sajal