For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fixed-wireless/problems_speed_nbn_fixed_wireless
Also, an article is available to troubleshoot a Slow speed issue.
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.