In the past few months, our ADSL2 connection has been dropping out so we end up using 4G on our devices... I've restarted the modem etc and still doesn't get any better. Our speedtests are poor too, not what we are paying for. We are buffering than streaming.
I've called support when this issue arose again when everyone at home started to complain...support said that it is our distance to the exchange, and the amount of device connected. If someone has any ideas on getting the speed we are paying for or is this just another way to get us to get NBN?
Welcome to TPG Community!
I located your account using your Community details.
I've ran remote tests on the line and the results shows no physical line fault.
Can you give me an idea of your network set up by answering the questions below:
Please make sure that the computer is connected to the modem directly through ethernet cable, the wireless is turned off on the modem, no other device is connected to the network & there are no application or software on the background that are active doing downloads/uploads/updates while doing the test.
the modem is connected to the phone line as per usual.
Is it unreasonable to want the speeds for what we pay for - 12mbp? I know in the past TPG have said up to 12mpb, but we've seen no better than 8 at times when no one is a wake
Thanks for the additional information @tasokats.
As of the moment, we need to also eliminate any possible equipment, Wi-Fi limitation and bandwidth sharing issue by doing basic checks once your at home. I'd like to arrange a call from one of our technicians.
Please let us know your best contact time and number via Private Message and we'll arrange this for you.