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Constant Dropouts on HFC

antlorrigan
Level 2

Receiving constant dropouts.

Router has been factory reset - this issue occurs on all devices, and looks to be potentially related to the NBN HFC box.

Please investigate asap.

 

Logs from the router as below showing PPP down.

 

2021-12-23 13:44:22 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:44:54 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-12-23 13:45:17 [6] VoIP: Register to server address 172.26.0.97:5060
2021-12-23 13:45:35 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2021-12-23 13:45:35 [3] PPP: ppp3 LCP down
2021-12-23 13:45:35 [4] PPP: ppp3 LCP down
2021-12-23 13:45:35 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2021-12-23 13:45:37 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:38 [3] PPP: ppp3
2021-12-23 13:45:38 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-12-23 13:45:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:22 [5] System: DSL training G.994
2021-12-23 13:46:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2021-12-23 13:46:33 [3] PPP: ppp3
2021-12-23 13:46:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:46:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x66e27011>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x66e27011>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x381b3336]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="antlorrigan" password=<hidden>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x66e27011]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.2>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.2>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:09 [5] VoIP: enable SIP stack due to intf(193.116.229.185) is up.

2 REPLIES 2
Shane
Moderator

Hey @antlorrigan,

 

Welcome to the community!

 

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

But this particular case it looks like the issue is either on the modem/router or the network itself, please send me a Private Message with your account details (Username/Customer ID together with the address on file).

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

Receiving constant dropouts.

Router has been factory reset - this issue occurs on all devices, and looks to be potentially related to the NBN HFC box.

Please investigate asap.

 

Logs from the router as below showing PPP down.

 

2021-12-23 13:44:22 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:44:54 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-12-23 13:45:17 [6] VoIP: Register to server address 172.26.0.97:5060
2021-12-23 13:45:35 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2021-12-23 13:45:35 [3] PPP: ppp3 LCP down
2021-12-23 13:45:35 [4] PPP: ppp3 LCP down
2021-12-23 13:45:35 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2021-12-23 13:45:37 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:37 [6] VoIP: Register to server address 172.26.0.81:5060
2021-12-23 13:45:38 [3] PPP: ppp3
2021-12-23 13:45:38 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-12-23 13:45:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2021-12-23 13:46:22 [5] System: DSL training G.994
2021-12-23 13:46:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2021-12-23 13:46:33 [3] PPP: ppp3
2021-12-23 13:46:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:46:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016e8)]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x66e27011>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x66e27011>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x381b3336>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x381b3336]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="antlorrigan" password=<hidden>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x66e27011]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.2>]
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.2>]
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:07 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:07 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 193.116.229.185> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2021-12-23 13:47:09 [5] VoIP: enable SIP stack due to intf(193.116.229.185) is up.

antlorrigan
Level 2

And more, note that time is UTC.

 

52022-01-19 13:06:27PPPErrorppp3
62022-01-19 13:06:25VOIPWarningevery IP of the domain has been tried, but we didn't find the correct one!
72022-01-19 13:06:23PPPInformationppp3 sent [LCP TermAck id=0x2]
82022-01-19 13:06:23PPPWarningppp3 LCP down