Welcome to TPG Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any connection going through.
May we know who told you the statement " make sure your phone line is connected "? Are you currently speaking with one of our Tech team?
Have been unable to get through to the tech team for 3 days due to "high volume of calls" so I looked to your FAQ. The DSL light on my router is flashing, indicating that my phone line isn't connected properly, yet it is. The internet is also on and working between around 8am and 3-6pm, where it cuts out and is out all night. Nothing else is connected to our phone line, and the phone line hasn't been touched. This all just started happening 3 days ago. Very frustrating.
Hi @JRobinson21, we have escalated the issue to our Engineering Team for further investigation and a case engineer will contact you via SMS or phone call to discuss the progression of the case.
If there's a need for us to send a technician, you will be advised.
For now, please leave everything connected and on as we'll need to run additional remote testing.
We sincerely apologise for the inconvenience this issue is causing you.
Hi @JRobinson21, our Engineering Team tried to contact you, but to no avail. As per checking, NBN Co. has investigated the issue and it appears that your service has been stable for more than a day now.
If the issue persists, please let us know so we can look into this further.