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Constant NBN disconnection

Level 1
Team,

We “upgraded” to NBN recently and have had no end of problems. We’re now without a connection for the 3rd time this month, totalling at least 8 days without a service.

We’ve had 2 tech visits, a 3rd scheduled for tomorrow yet no confidence in the issue being resolved. Can you please escalate this to your engineers as we need this resolved ASAP.

Thanks.
1 REPLY 1
Highlighted
Moderator

Hi @Aussiekiwi 

 

Welcome to the Community!

 

I'm sorry about the service disruptions you've been experiencing. Looking at your account, your case has been escalated to our Engineering Team already and from what I can tell, this has been raised to NBNCo for investigation. Indeed, there's an appointment scheduled today for NBNCo to check the recurring issue. Once a report is available, one of our Engineers will contact you via SMS or phone call regarding the case' progress. Should you have additional questions or concerns, please let us know via this thread.

 

Regards,

Will