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Constant NBN dropouts - FTTB

danx887
Level 2

Hi,

I'm at my wits end trying to figure out why my internet keeps dropping out. It happens every few hours or so. Rebooting the router seems to fix the issue, but i don't want to keep rebooting every few hours to have a working connection.

Really need to resolve this as both my job and my partner is heavily dependent on a stable connection and it might affect our job security Smiley Sad

Router: VX220-G2V
Connection: FTTB
Things I have tried:
1.) tried connecting on my laptop and phone - no internet
2.) tried ping 8.8.8.8 ony my PC (LAN) - no internet
3.) Found the router system log before my last router restart:

2022-12-28 10:56:24 [3] PPP: ppp4 Peer not responding
2022-12-28 10:56:24 [3] PPP: ppp4 LCP down
2022-12-28 10:56:24 [4] PPP: ppp4 LCP down
2022-12-28 10:56:24 [6] PPP: ppp4 sent [LCP TermReq id=0x3 "Peer not responding"]
2022-12-28 10:56:24 [4] VoIP: SIP stack exited abnormally
2022-12-28 10:56:25 [6] PPP: ppp4 rcvd [LCP TermAck id=0x3]
2022-12-28 10:56:26 [3] PPP: ppp4

1 REPLY 1
Ahra_G
Moderator

Hi @danx887

 

Let's have a look at the status of your connection. Please send us a PM so we can assist further. 

 

Thanks! 

Ahra_G