Constant disconnections getting worse

[Machalove]

Hi,

I’ve contacted over the phone countless times getting my disconnections sorted out. (Existing ticket: 10888011) however we are just going in circles with this and I need a solution asap as I rely on my internet connection to work from home.

I believe it could be something wrong with the nbn box that was supplied when we moved over to nbn over a year ago. I have looked at the lights and the last two lights are off when disconnected however the modem router seems fine.

Is there a way to swap out the faulty nbn connection box?

[Riezl]

Hi @Machalove , we are sorry to know that you are having issues with the service and we sincerely apologise for the inconvenience this has caused you.

We'd like to make sure that we are currently looking at the right account. Please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community