Hi @Roland11 ,
Welcome to the community!
Thanks for briging this to our attention, I would love to help see what causing connection dropouts to the service. To better understand the situation, send me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@Roland11 wrote:
Hello,
We're currently on NBN FTTC and have been experiencing constant disconnects since some TPG maintenance work was done in our area (Concord NSW, 2137) on 08/11/2021.
In the logs the below ppp3 message appears many times each day after each disconnect (Archer VR1600v):
| 19 |
2021-11-25 10:11:11 |
PPP |
Error |
ppp3 |
| 20 |
2021-11-25 10:11:09 |
PPP |
Warning |
ppp3 LCP down |
| 21 |
2021-11-25 10:11:09 |
PPP |
Error |
ppp3 LCP down |
| 22 |
2021-11-25 10:11:09 |
PPP |
Error |
ppp3 User request |
What additional information would be required so we can get an answer on what is happening?
Thanks,
Roland
