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Constant drop outs

chimaira56
Level 3
Level 3
‎09-01-2020 10:10 AM

Have been having constant drop outs the last few days. Have checked the modem and reset it multiple times and still hasnt fixed it. Is it possible to get the line tested or tell me if something is wrong on either end please?

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1 REPLY 1
Will
Moderator Moderator
Moderator
‎09-01-2020 03:01 PM

Hi @chimaira56 

 

Welcome to the Community!

 

I'm sorry to hear about the service disruptions you've been experiencing. Our tests show a line fault that needs to be raised to Telstra. I have escalated this issue to our Engineering Team for assistance with the case. You will be contacted via SMS or phone call to the mobile number we have on file.

 

Regards,

Will

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