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Constant dropouts HFC - ppp3 LCP down Error

masoj3k
Level 2
Level 2
‎06-05-2019 02:01 PM

I got connected to the NBN last week (love the speed difference compared to ADSL2+) but I am having an issue where the connection seems to drop out at random periods of time. All the right lights on the Archer 1600 modem (green power and internet and LAN/WIFI) and the NBN box (4 green lights) seem to indicate everything is working but the LAN connections get disconnected and connection through the net via Wifi ceases to work. 

 

Sometimes it reboots by itself and sometimes it doesn't. Sample log as follows:

 

ID Time Type Level Log Content

12019-05-06 13:50:23VOIPInformationRegister to server address 172.26.0.1:5060
22019-05-06 13:50:23VOIPInformationget ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
32019-05-06 13:50:23VOIPInformationget ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
42019-05-06 13:50:23VOIPInformationget ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
52019-05-06 13:50:22VOIPNoticedisable SIP stack due to intf IP is 0.0.0.0
62019-05-06 13:50:22PPPInformationppp3 rcvd [IPCP ConfAck id=0x2 <addr 61.68.44.130> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
72019-05-06 13:50:22PPPInformationppp3 sent [IPCP ConfReq id=0x2 <addr 61.68.44.130> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
82019-05-06 13:50:22PPPInformationppp3 rcvd [IPCP ConfNak id=0x1 <addr 61.68.44.130> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3

ID Time Type Level Log Content

92019-05-06 13:50:22PPPInformationppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.133>]
102019-05-06 13:50:22PPPInformationppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.133>]
112019-05-06 13:50:22PPPInformationppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
122019-05-06 13:50:22PPPInformationppp3 rcvd [PAP AuthAck id=0x1 ""]
132019-05-06 13:50:22PPPInformationppp3 rcvd [LCP EchoRep id=0x0 magic=0xfa1553af]
142019-05-06 13:50:22PPPInformationppp3 sent [PAP AuthReq id=0x1 user="masoj" password=<hidden>]
152019-05-06 13:50:22PPPInformationppp3 sent [LCP EchoReq id=0x0 magic=0x97630be4]
162019-05-06 13:50:22PPPInformationppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x97630be4>]

ID Time Type Level Log Content

172019-05-06 13:50:19PPPInformationppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x97630be4>]
182019-05-06 13:50:19PPPInformationppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
192019-05-06 13:50:19PPPInformationppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xfa1553af>]
202019-05-06 13:50:19PPPInformationppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xfa1553af>]
212019-05-06 13:50:19PPPInformationppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x97630be4>]
222019-05-06 13:50:19PPPInformationppp3 sent [PADI Host-Uniq(0x00001623)]
232019-05-06 13:50:19PPPErrorppp3
242019-05-06 13:50:19PPPInformationppp3 rcvd [LCP TermAck id=0x3]

ID Time Type Level Log Content

252019-05-06 13:50:19PPPInformationppp3 sent [LCP TermReq id=0x3 "User request"]
262019-05-06 13:50:19PPPWarningppp3 LCP down
272019-05-06 13:50:19PPPErrorppp3 LCP down
282019-05-06 13:50:19PPPErrorppp3 User request
292019-05-06 13:45:06VOIPInformationRegister to server address 172.26.0.65:5060
302019-05-06 13:39:53DHCPDNoticeSend ACK to 192.168.1.12
312019-05-06 13:39:52DHCPDNoticeRecv REQUEST from 54:E4:3A:BF:E4:48
322019-05-06 13:39:51DHCPDNoticeSend OFFER with ip 192.168.1.12
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BasilDV
Moderator Moderator
Moderator
‎07-05-2019 01:27 PM

Hi @masoj3k,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have run some test remotely. We weren't able to detect any fault within the NBN network and the NTD box shows that it's been stable for almost 5 days now.

 

It is possible that the modem is dropping the connection, but it seems stable as of the moment. Are you experiencing the dropouts at a specific time or random?

 

In case it happens again, try to reset the modem by pressing the reset button on the back of it for 30 secs. Give it a few minutes and it should reconnect to the NBN server automatically.

 

If the dropouts still occur after that, please let us know and will check it further.

 

Kind regards,

BasilDV

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Anonymous
Not applicable
‎27-05-2019 11:03 PM

Hi @masoj3k,

 

We're able to confirm that the porting of your home phone has been completed.

 

Let us know should you require further assistance.

 

Cheers!

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