Constant dropouts

Level 2



For the past few months we've been getting constant dropouts on a NBN FTTN plan.


Dropout meaning loss of sync as checked in the modem diagnostics page (DSL-G225), and replicated on all devices. Often there is a great reduction in download speed and high ping on the tpg download test page.


After a few minutes it rights itself, and the connection is restored to normal, low latency high download speed.


Can you run some tests on your end to check the quality of the connection?




Hi @Drifter82,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer  ID, username and complete address so we can pull up the account and further help with your concern.


To send a PM, please refer to this link: How do I private message (PM) in the community