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FTTB not connected yet, incomprehensible message on voicemail

Level 2



I signed up for fibre internet with iinet and got a voice mail from tpg which is completely incomprehensible (completely chopped up VoIP-garbage. You can only hear "appointment 02 ...9805". Recording available if I can upload it somewhere. Maybe Youtube would be a good place). I have spent a full day being forwarded between tpg and iinet call centre agents without getting any help. 


I hope this stuff will get sorted pronto, I'm looking at well over 1,500 AUD in lost income per day my internet connection is not running. Please tpg, iinet or whoever is responsible, get your act together NOW!


Hi @Makai,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account. To send a PM, please refer to this link: How do I private message (PM) in the community