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Contantly drop off TPG

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Level 1a
I am i craigieburn and facing constantly drop off NBN service for past two weeks. No one picks up the phone and service is continously getting worst. Please get this fix I will seek other options in market...just so poor customer service.
3 REPLIES 3
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Level 1c

I'm getting exact same problem and I can't change provdier either as I'm in contract and nothing they can do it fix it.

Get out of TPD if you can!

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Moderator

 Hi @Israqasim 

 

Welcome to the Community!

 

Thanks for raising this with us. I'm sorry about the service disruptions that you're experiencing.

 

Our tests show a possible line fault that needs to be raised to NBNCo for repair. I have escalated this issue to our Engineering Team for investigation. You will be provided updates via SMS or phone call by our Engineers. Should you have further questions or concerns, do leave us a comment.

 

Regards,

Will

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Moderator

Hi @sungayepe 

 

We already responded to your concern on this thread: https://community.tpg.com.au/t5/Broadband-Internet/No-internet-for-3-days-and-persistent-internet-dr...

 

As discussed, your case has been raised to our Engineering Team as well.

 

Regards,

Will