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Continuous drop outs, extremely low speed nbn connection on NBN 50 plan

Level 1c
Internet speed test
015102050100+
14.7
Megabits per second
 
Testing upload…

1.38

Mbps download

14.7

Mbps upload

Latency: 57 ms
Server: Sydney

Your Internet speed is very slow

Your Internet download speed is very slow. Web browsing should work, but videos could load slowly.


TEST AGAIN
droppouts several times per hour, is NBN or TPG failing to provide service?
please note this message was auto saved three times due to droppouts before being posted
2 REPLIES 2
Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

Moderator

Hi auboomer,

I have create ticket for our engineering team to asess your case becaue i am  able to see session drops. for your reference ticket # 59545519

 

Regards

JayeshP9