Hi @dllee123 ,
Thanks for raising this to us, we'd love to help and arrange one of our Account Specialists to contact you for assistance. Please shoot me a private message with your accuont details (Username/Customer ID together with the addresss on file) also include your best contact number and preferred time.
Just updated new credit card to tpg. But received a text saying the deduction unsuccessful . This happened a few times. I am sure my credit card information was keyed in correctly and it has sufficient funds.
I called tpg a few days ago and I was promised to investigate and get back to me via email. So far I receive no response. Please help.