Credit in account

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Level 1
Level 1

Hi,

I recently cancelled my broadband service and was charged for another month after the cancellation date.  I contacted you to advise and was creditted with the overcharge. However it is sitting as a credit in my account, rather than being refunded.  Could you please advise how to have this refunded?

Thanks

1 REPLY 1
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Moderator

Hi @kme, please send us a private message with your TPG Customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community