Customer service

Stuartmartin59
Level 2
Why is the Customer Service department so useless, I just sat on hold on my mobile for them to hang up after 60mins. I have also been waiting on the Call Back section to call me within 24 hours on Tuesday and here we are on Friday and still no call 😩😩
1 REPLY 1
Shane
Moderator

Hey @Stuartmartin59,
 

Let us take this opportunity to chase the call back to the relevant team, could you send us a PM with your details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. 

How to send a PM?

 

Regards,

 

Why is the Customer Service department so useless, I just sat on hold on my mobile for them to hang up after 60mins. I have also been waiting on the Call Back section to call me within 24 hours on Tuesday and here we are on Friday and still no call 😩😩