We apologise for the inconvenience this is causing you, melodie.
We are getting a lot of queries at the moment and we understand that some get frustrated due to the long wait times.
In light of the recent happenings due to the COVID19 outbreak, TPG's telephone support team members are transitioning to work from home set-up to lessen the exposure and chance of contracting the virus.
Nevertheless, we are committed to responding to all queries via all possible means as quickly as possible.
We would really appreciate your patience during this time.
For customers who want to relocate their service, we have created this community article that may help.
Moving your TPG services.
In your case, we can see that the issue has been resolved.
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.